Refund Policy

This Refund Policy governs refunds for MelaBridge subscriptions and platform services.

1. Subscription Refunds

1.1 Subscription Charges

Subscription charges are generally non-refundable except where required by law. Eligible customers may use one trial across Planner Pro (5 days) and Vendor Pro (14 days); a payment method is required. Cancel during the trial to end access immediately and avoid the first subscription charge.

1.2 Renewal Charges

Subscription renewal charges (monthly or annual charges after the initial period) are generally non-refundable, except where required by applicable law. We recommend cancelling your subscription before the renewal date to avoid being charged for the next period. See our Cancellation Policy for details on how to cancel.

1.3 Free Trials

No subscription charge is made during an eligible trial. A valid payment method is collected when it begins. Planner Pro trials last 5 days and Vendor Pro trials last 14 days. If you cancel before the disclosed trial end date, trial access ends immediately and the subscription will not start.

1.4 Duplicate or Incorrect Charges

If you believe you were charged in error — for example, charged twice for the same billing period or charged for a plan you did not select — please contact us at hello@melabridge.com within 30 days of the charge. We will investigate and, where confirmed, refund the erroneous charge.

1.5 Material Platform Failures

In the event of a verified, material failure of the MelaBridge platform that substantially prevents access to core features for an extended period, we may review requests for pro-rata or partial refunds on a case-by-case basis. Platform failures caused by third-party services, force majeure events, or scheduled maintenance do not automatically qualify for refunds.

2. Third-Party Transactions

Payments for goods or services arranged directly between users and third parties are outside MelaBridge subscription billing. Refunds for those arrangements are handled by the parties involved.

3. Payment Processing

Stripe processes subscription payments. Any processing fees charged by a payment provider are governed by that provider's terms and may not be refundable.

4. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of contacting us first, we reserve the right to suspend or terminate your account pending resolution. We encourage you to reach out to us directly — we are committed to resolving legitimate disputes quickly.

5. How to Request a Refund

Email hello@melabridge.com. Please include your account email, the charge date, and a brief description of your request. We aim to respond within 2 business days.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or an in-app notice. Continued use of MelaBridge after the effective date of any update constitutes acceptance of the revised policy.

Related policies: Cancellation Policy · Payment Terms · Terms of Service